Senior Technical Support Engineer (Integrations) at FloQast
FloQast is Hiring
Job Info:
- Company FloQast
- Position Senior Technical Support Engineer (Integrations)
- Location Sydney
- Source Empllo
- Published May 31, 2026
- Category Support
- Type Full-Time
- Experience Senior
Job Description
📋 Description
- Own and prioritize support cases from customers and partners; resolve via email and screen share.
- Troubleshoot error messages and unexpected behaviors; identify root causes and deliver fixes.
- Perform backend configuration tasks including data transformations, uploads, migrations.
- Manage L1-L3 cases for assigned solutions and SME areas; own the most demanding issues.
- Lead L3 end-to-end resolution; coordinate with Engineering; primary for P2 incidents.
- Mentor fellow Technical Support Engineers; share expertise across 4+ SME areas.
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