Technical Support Engineer at ConnectWise

📋 Description

• Provide technical support to users and customers
• Troubleshoot with cross-functional teams to resolve issues
• Document findings and solutions for knowledge base
• Escalate complex requests to appropriate teams
• Analyze systems per ConnectWise docs and best practices
• Monitor incidents and report defects to Engineering

🎯 Requirements

• 4+ years experience in a technical service role
• Bachelor's degree in related field or equivalent
• Windows and Linux servers troubleshooting
• Knowledge of firewalls, routing, switching, VPN, and wireless
• Excellent communication and customer service skills
• Familiarity with virtualization and cloud technology

🎁 Benefits

• Hybrid / On-Site, depending on location
• Equal Opportunity Employer
• Reasonable accommodations available
• Contact talentacquisition@connectwise.com for assistance