Patient Outreach Supervisor - Pharmacy Technician at Shieldshealthsolutions

📋 Description

• Lead and coach Outreach Coordinators and Onboarding Specialists.
• Supervise day-to-day ops with hospital partners.
• Ensure compliant, compassionate patient communications.
• Audit DialPad, TelemetryRX, and EMR for accuracy.
• Manage escalations and issue resolution with partners.
• Build efficient cross-team workflows with clinical integration teams.

🎯 Requirements

• High school diploma; BA in business preferred.
• 5+ years in customer support, client services, or sales with proven results.
• Proven leadership; organized, detail-oriented; strong interpersonal skills.
• Proficient in Excel/Word; strong phone skills; able to learn database systems.
• Energetic, motivated team player; maintains confidentiality.