Senior Account Manager at Wistia

📋 Description

• Own expansion for strategic accounts; close upgrades in 3–6 month cycles.
• Lead upgrades, expansions, and contract changes to signed.
• Partner with CS on jointly owned accounts; bring commercial expertise.
• Prospect unmanaged accounts using usage data and outbound motion.
• Maintain opportunity tracking, pipeline forecasting, and Salesforce docs.

🎯 Requirements

• Proven expansion revenue success in post-sales or account mgmt; carried quota.
• Experience navigating enterprise deal cycles: procurement, multi-stakeholder groups, 3–6 months with 200+ employee accounts.
• Strong commercial instincts and negotiation; own upgrade/contract talks end-to-end.
• Genuine ability to partner with Customer Success; CS relationship is essential.
• Some experience with cold outbound or self-sourced prospecting.
• Salesforce proficiency for opportunity management, forecasting, and account documentation.

🎁 Benefits

• Competitive compensation with stock options.
• 401k with 3% company contribution.
• Fully paid healthcare, dental, and vision.
• Pre-tax FSA and Dependent Care Account.
• 16 weeks paid parental leave.
• Remote-first culture: work from anywhere in the continental U.S.