Virtual Care Host at Modern Animal

📋 Description

• Deliver high-quality service to members
• Master multichannel communication via chat, email, and phone
• Own customer concerns from start to resolution
• Own the member journey from signup to retention
• Proactively engage to schedule procedures and care
• Ensure accurate medical records and documentation

🎯 Requirements

• 5+ years in customer service (concierge/white-glove)
• 3+ years in small animal veterinary practice (preferred)
• Strong verbal and written communication with empathy
• Ownership of client concerns and timely resolution
• Proficiency with medical record software and support tools
• Reliable internet and quiet, distraction-free workspace

🎁 Benefits

• Competitive compensation with sign-on bonus and equity
• Medical, financial, and other benefits
• Inclusive, growth-focused culture
• Flexible remote work with a supportive team
• Emphasis on excellence, consistency, and innovation
• Ongoing learning and professional development opportunities