Store Operations Manager (GM) at Insomnia Cookies

📋 Description

• Hire, coach, and develop a diverse part-time staff (Shift Leaders, Crew, Drivers).
• Lead service components: food quality, customer service, and store cleanliness.
• Establish a culture of excellence prioritizing quality, service, and sales.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Availability for 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership with a player-coach mentality.
• Innate hospitality and ability to deliver exceptional customer service.
• Solid tech acumen with restaurant/retail software, MS Outlook, Excel, MS Teams.
• Familiarity with convection ovens is a plus.

🎁 Benefits

• Competitive base salary plus quarterly bonuses.
• $50/month cellphone data stipend.
• Medical, dental, vision, and pet insurance.
• 401K with company match.
• 2 weeks paid vacation, wellness days, and paid sick leave.
• Cookie College learning/training platform.