Revenue Operations Manager, GTM Technology & Deal Operations at Cyara

Job Description

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

About the Role

We are seeking an experienced Revenue Operations Manager to own and scale our GTM technology infrastructure and Deal Operations function. This is a strategic leadership role focused on direction-setting, roadmap ownership, and cross-functional alignment — not day-to-day system administration. The ideal candidate is a seasoned operator who has led complex CRM and CPQ implementations, knows how to direct and get the best out of technical teams, and has partnered closely with sales leadership to drive revenue efficiency. Day-to-day Salesforce administration, development, and system maintenance is carried out by two dedicated SFDC Administrators/Developers who report into this role.

Reporting directly to the VP, Revenue Operations, this role manages a team of two Salesforce Administrators/Developers and one Deal Desk Analyst and sits within the broader GTM leadership team.

The preferred candidate for this role will reside in the Eastern or Central time zone.

Roles & Responsibilities

GTM Technology Stack Ownership

Own the end-to-end GTM technology stack strategy and roadmap, with Salesforce as the system of record, ensuring data integrity, scalability, and adoption across sales and revenue teams

Lead complex Salesforce implementations and ongoing system enhancements by directing and partnering with your team of SFDC Admins/Developers — setting priorities, reviewing solutions, and ensuring delivery quality

Own the implementation strategy and optimization of CPQ (Configure, Price, Quote) systems, directing the team on configuration, rules, and workflows to support accurate and efficient deal structuring

Drive integration strategy across GTM platforms to ensure seamless data flow and a unified view of the customer journey and pipeline

Evaluate and manage the broader GTM tech stack, including data enrichment, sales engagement, and revenue intelligence tools, ensuring fit-for-purpose tooling at each stage of the funnel

Partner with IT and business systems teams to manage vendor relationships, licensing, security compliance, and technology roadmap planning

Management & Leadership

Directly manage, develop, and mentor a team of two Salesforce Administrators/Developers and one Deal Desk Analyst, setting clear goals and fostering a high-performance culture

Act as a cross-functional connector between sales, finance, legal, and customer success to align on shared revenue goals and operational priorities

Build team capability through structured onboarding, coaching, and ongoing professional development

Define team workflows, prioritization frameworks, and project delivery standards to ensure reliable execution across system projects and deal support

Deal Desk & Deal Operations

Provide oversight and direction for the Deal Desk function, ensuring fast, consistent, and commercially sound deal structuring and approval processes

Maintain deep fluency in deal execution processes, including non-standard deal terms, pricing exceptions, discounting governance, and contract review workflows

Work closely with sales and finance leadership to manage approval hierarchies, escalation paths, and commercial policy guardrails

Use deal data and patterns to identify risk, flag bottlenecks, and continuously refine pricing strategy and commercial policy

Serve as an escalation point for complex or time-sensitive deals, providing pragmatic guidance that balances commercial flexibility with business governance

Project Management & RevOps Sprints

Own the planning and execution of RevOps enhancement and optimization sprints, managing scope, timelines, priorities, and stakeholder communication from kickoff through delivery

Maintain and groom a RevOps project backlog, working with sales, finance, and systems stakeholders to capture requirements, sequence work, and ensure the highest-impact initiatives are resourced and moving

Run structured sprint cycles with the SFDC Admin/Developer team, applying agile or agile-adjacent methodologies to deliver iterative system improvements predictably and at pace

Translate business requirements from revenue stakeholders into clear, well-scoped technical briefs and project plans for the engineering team

Track and communicate sprint progress, blockers, and outcomes to senior leadership, ensuring visibility and alignment on delivery status across the RevOps roadmap

Optimization & Reporting

Continuously assess and improve revenue processes across the lead-to-cash cycle, identifying and eliminating friction that slows deal velocity or creates revenue leakage

Define and maintain a reporting framework that gives leadership clear, timely visibility into pipeline health, forecast accuracy, CPQ usage, and GTM performance

Support strategic initiatives including market expansion, product launches, and acquisition integration from a systems and operations perspective

Develop and present operational performance reporting for senior leadership and, where required, board-level audiences

Skills & Expertise

Required

Bachelor’s degree in business, mathematics, computer science, or a related field

5+ years of experience owning a GTM technology stack, with strong Salesforce fluency (configuration, data model, reporting, and integrations) and the ability to provide technical direction to SFDC Admins/Developers without doing the hands-on admin work yourself

Demonstrated experience leading complex Salesforce implementations and system migrations from scoping through go-live

Hands-on experience leading CPQ implementations (e.g., Salesforce CPQ/Revenue Cloud, Conga, DealHub), with enough technical depth to direct and quality-check the work of SFDC Admins/Developers

Proven people management experience, including managing technical team members such as Salesforce Administrators or Developers

Strong command of deal execution processes, including non-standard deal structuring, pricing governance, and contract workflows

Ability to translate complex technical and commercial requirements into scalable systems and processes

Strong analytical skills with experience building reporting frameworks and presenting insights to senior leadership

Demonstrated project management skills, including running structured sprints or iterative delivery cycles with technical teams; experience with agile or agile-adjacent methodologies is a plus

Preferred

Experience in a B2B SaaS or high-growth software environment

Familiarity with data enrichment, sales engagement, or revenue intelligence tools (e.g., ZoomInfo, Outreach, Gong, Clari)

Experience with acquisition integration from a systems and operations standpoint

Comfort operating in a fast-paced, private equity-backed environment

Strong communicator who can translate complex technical and operational topics for both technical and non-technical audiences

If you are a systems-minded operator who thrives at the intersection of technology, process, and commercial execution — and you want to build and lead the systems that power a scaling revenue organization — we would love to hear from you.

Why you should join us: 

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.