Production Support Analyst at Endpoint Clinical

📋 Description

• Provide excellent customer service to end users of endpoint IRT
• Triage and respond to queries via phone or email promptly
• Document queries in endpoint’s ticketing system; escalate when needed
• Review data change requests for clarity and impact
• Execute SQL Data Scripts for updates and verify changes
• Support knowledge transfer and training updates as needed

🎯 Requirements

• 2-4+ years in user-facing troubleshooting via phone and email
• Strong communication; guides non-technical users
• Experience with SQL databases
• Life sciences experience preferred
• Detail-oriented with excellent organizational and multitasking skills
• BA/BS degree or related experience

🎁 Benefits

• Remote role available
• Hours: 9 AM - 5 PM PT
• Equal opportunity employer AA/M/F/Veteran/Disability