Billing Specialist (Temporary Position) at WalkMe

Job Description

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

As the Billing Specialist in one of the best SaaS companies, you will play a critical role in our Order-to-Cash (O2C) cycle, working alongside our robust global teams and supporting our enterprise customers worldwide. You will participate in the improvement of our billing processes, making them more efficient and automated.

** This position is temporary for a duration of 12 months, with an option to extend

What You'll Own

Generate multi-currency invoices and credit memos and manage Billing master data in
accordance with complex SaaS agreements.

Act as a focal point for billing inquiries, providing professional and timely support to external
customers and global internal teams (Sales, Order Management, Collections, etc.).

Monitor customer account balances, analyse statements, and proactively resolve financial
inconsistencies or disputes.

Serve as a key stakeholder in billing system integrations, assisting with discovery, testing, and
implementation.

Ensure all actions comply with finance policies while actively contributing to team initiatives to
improve data flows and automate billing operations.