Senior Account Manager - Americas Commercial at Mattermost

📋 Description

• Own and manage a portfolio of commercial accounts across the Americas.
• Proactively identify expansion opportunities within existing customers.
• Develop and execute strategic account plans with stakeholder mapping and whitespace analysis.
• Lead discovery conversations to understand goals, needs, and success criteria.
• Deliver product demonstrations and value-based presentations to technical, business, and executive audiences.
• Engage with stakeholders at all levels, including senior and executive leadership.

🎯 Requirements

• 5+ years in Account Management or quota-carrying SaaS/enterprise software role.
• Proven expansion within existing accounts, not just renewals.
• Strong consultative selling with discovery and solution positioning.
• Delivery of product demos and articulation of technical value to diverse audiences.
• Confident engaging VP/C-level stakeholders; strong business acumen; remote-first experience.
• Nice to have: DevOps, incident response, cybersecurity, or open-source software.

🎁 Benefits

• Remote-first, open-source company culture.
• EEO Employer; we value diverse applicants.