Client Success Manager at BizLibrary

📋 Description

• Drive client adoption and program success, aligned to business priorities
• Advise clients on learning strategies addressing business challenges
• Build and maintain stakeholder relationships for ongoing engagement
• Monitor health metrics like adoption, utilization, and engagement
• Identify risks to client success and activate action plans
• Lead program launches and enablement across the lifecycle

🎯 Requirements

• 3+ years in customer success, consulting, or account management in SaaS
• Demonstrated ability to drive adoption and engagement across a client portfolio
• Strong ability to build relationships and influence stakeholders and leaders
• Analyze customer data and translate insights into actionable recommendations
• Proven ability to manage a book of business in a fast-paced environment
• Strong written, verbal, and presentation skills for client-ready recommendations

🎁 Benefits

• Work from anywhere within the US for most roles
• Medical, Dental, and Vision Insurance
• Flexible PTO
• 401K - 100% vested with ~4% match
• 12 Paid Holidays
• Company Laptop