Head of Design and Research at Upside

📋 Description

• Own the quality and polish across consumer and payments experiences.
• Lead a small team of designers and researchers embedded in delivery pods; grow their craft.
• Architect design systems across journeys; balance integrity with speed.
• Partner with Product, Engineering, and Marketing to drive discovery and outcomes.
• Deepen research practice and integrate into decision-making.
• Apply AI-native approach to scale design and research.

🎯 Requirements

• Deep consumer product design experience; onboarding psychology drives conversion.
• Track record designing habit-forming systems at consumer scale.
• Scaled a consumer app through hypergrowth (3M→10M+ MAU).
• Strong systems-level product thinking; balance consistency vs speed.
• Comfort in analytical environments; uses data to prove UX impact.
• Led design/research teams of ~5–10 and raised individual craft.

🎁 Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Flexible work environment
• Unlimited PTO + 10 paid federal holidays + Winter Break