IT Support Specialist (Onsite Site Lead) at Zip

Be the primary technical presence in the NYC office, owning Zoom, Wi-Fi, printers, and Macs.
Provide IT support to Zip employees (helpdesk, troubleshooting) for NYC and London.
Onboard/offboard employees, including orientations and provisioning of hardware, accounts.
Manage laptop lifecycle: provisioning, shipping, receiving, asset tracking.
Administer and integrate cloud services (Google Workspace, Azure AD/M365, Slack, Jira).
Partner with Workplace on desk deployments; coordinate with InfoSec on device compliance.

3+ years of corporate IT experience.
Onsite 5 days a week in Chelsea NYC office; lift & move equipment up to 50 lbs (shipments, monitors).
Deep understanding of computer fundamentals and hands-on troubleshooting: hardware and software (Mac, Windows, Kandji/Iru, Intune) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
Experience working with remote teams and multiple offices globally, using Slack or Zoom to support them.
Uses AI tools effectively to speed up support, scripting, and documentation; automation workflows and scripting are a plus.