Sr. Client Success Specialist at Instride

📋 Description

• Drive exceptional client experience by resolving learner challenges quickly.
• Collaborate cross-functionally with internal teams and external partners.
• Surface learner feedback to improve processes and satisfaction.
• Manage learner escalations for clinical programming and other needs.
• Grow into an independent client success manager over time.
• Report to Sr. Manager, Client Success.

🎯 Requirements

• Client relationship management: build trust & partnerships.
• Investigation & critical thinking: diagnose issues & coordinate resolution.
• Operational excellence: organize across systems; improve processes.
• Strong communication: deliver clear guidance to stakeholders.
• AI-enabled client success: use generative AI to improve outcomes.

🎁 Benefits

• Step Forward program: tuition upfront coverage.
• 401(k) plan with company match.
• Flexible vacation policy.
• Paid family leave.
• Comprehensive health care benefits.
• And more.