Technical Support Engineer at Five9, Inc.

📋 Description

• Provide product support for Five9 cloud contact center software
• Interact with customers to analyze issues and implement solutions
• Troubleshoot log files, networks, APIs, and systems
• Collaborate with teams to improve customer outcomes
• Guide customers on best practices for using Five9 solutions
• Work in a fast-paced, inclusive team environment

🎯 Requirements

• Omni-channel CTI in contact centers
• 2+ years as product support engineer
• Windows OS, MS SQL, IIS
• Linux, REST APIs, IP Networking
• Log analysis and troubleshooting
• Experience with Cisco UCCE, Amazon Connect, Genesys
• Strong listening and consultative skills
• Outbound contact center product experience a plus

🎁 Benefits

• Team-first culture
• Inclusive environment
• Opportunities to grow with Five9