Technical Support Engineer at Five9, Inc.

📋 Description

• Understand omni-channel contact center tech
• 2+ years as a product support engineer
• Resolve technical issues with a structured approach
• Consultatively assist customers to implement solutions
• Log analysis and troubleshooting experience
• Familiar with IP networking, SQL, REST APIs, Linux

🎯 Requirements

• Strong customer-facing communication and listening skills
• Windows OS, MS SQL, IIS experience
• Hands-on log analysis and troubleshooting
• Familiar with IP networking, SQL, REST APIs, Linux
• Experience with contact center software (Cisco UCCE, Amazon Connect, Genesys)
• Outbound contact center product experience is a plus

🎁 Benefits

• Team-first culture and inclusive environment
• Equal opportunity employer
• Diverse, global customer base
• Growth and innovation opportunities
• Empowerment to be your authentic self
• Commitment to customer excellence