Collections Advisor at Tamara

📋 Description

• Act as a key liaison for customers in the collection process
• Investigate complaints, validate information, drive swift resolutions
• Thrive in a fast-paced fintech environment
• Transform complex escalations into clear, actionable solutions
• Collaborate with cross-functional teams to resolve issues

🎯 Requirements

• 1+ year in high-volume customer care or collections, especially chat or email
• Arabic and English fluency (native or professional)
• Strong analytical skills; perform root-cause analysis (RCA)
• CRM tools (Zendesk, Salesforce) and Excel/Google Sheets proficiency
• Fintech/BNPL experience; knowledge of SAMA and CBUAE debt rules