Customer Success Manager at OutThink

Your Background

• Account Management / Customer Success Management experience, ideally for cybersecurity SaaS companies. You have a track record of achieving on targets set
• Experience, ideally for cybersecurity SaaS companies. Working knowledge of customer success processes and CRM software.
• You have a great can-do attitude. We’re pioneering on new frontiers. You’ve got the right attitude towards a sense of urgency, risk and uncertainty about the future that comes with working at an early-stage scale-up. You’ll be self-managing, self-motivated and proactive. This is an opportunity to be involved in an exciting journey and be a core foundational member of product at OutThink.
• Proven academic or other excellence. You have a strong educational foundation and can demonstrate a track record of exceptional performance - whether that be academics, sport, professional, or another domain of interest. Ideally, you have a degree in a technical, numerate or semi-numerate discipline (e.g. computer science, engineering), and a basic technical understanding of IT will help during onboarding and beyond.
• Collaborative working style. We value getting things done over rigid processes so you will work well with others, knowing when to get consensus and when to push for closure with decisiveness. You’re an effective team player with excellent interpersonal and communication skills. This role will require the highest levels of effective cross-functional collaboration across product, go-to-market and operations in order to succeed.
• Obsessed with customers’ success. You’ll be curious and want to learn more about customers, their role, and how OutThink can enable their success. You will go above and beyond to build trusted partnerships with our customers.
• Strong communication and negotiation skills. Communicating technical concepts to a sometimes non-technical audience. Negotiating with customers when positioning expansion opportunities.