Technical Customer Success Manager - Americas

📋 Description

• Be the face of PostHog for 25–40 paying customers (ARR $20k+).
• Own technical and commercial aspects: debugging, config, pricing.
• Build strong relationships and ensure ongoing customer success.
• Be the first responder to customer issues and resolve them.
• Act on customer feedback and escalate to the team when needed.
• Monitor product usage and revenue data to preempt churn.

🎯 Requirements

• Technically capable; comfortable with code.
• Understand product teams, how features ship.
• Strong customer focus; remove blockers.
• Able to work at scale; ~40 customers.
• Nice to have: pre-sales or TAM background.

🎁 Benefits

• Remote-first culture with async work and flexible hours.
• Public handbook with roadmap, compensation, and decisions.
• Autonomy to own projects and ship fast.
• Meetings-free days to protect focus.
• Ambition, creativity, and a culture of being 'weird'.