Content Operations QA Analyst at Cargo One

📋 Description

• Quality-check ocean freight contracts, rates and surcharges against source sheets.
• Build knowledge of ocean rates to spot when something is wrong.
• Catch and correct errors before they reach customers.
• Communicate with vendor partners to fix issues and prevent repeats.
• Spot recurring error patterns; help improve QA checks and docs.
• Use AI tools to speed QA and help build them.

🎯 Requirements

• Exceptional attention to detail.
• Fluent written and spoken English for vendor partners.
• Independent and own your cases.
• Strong Excel and Google Sheets; love structured data.
• Comfortable with high-volume, structured workflows.
• Bonus: ocean/air freight, logistics exp; AI tools experience; Zendesk.

🎁 Benefits

• Home-office budget of €650 for desk, chair, monitor and the rest.
• Whole company Offsites.
• Co-working options worldwide through Desana.
• 24 paid vacation days on top of local holidays.