Prior Authorization Supervisor at Shieldshealthsolutions

📋 Description

• Directly lead and manage a Patient Support team to ensure adherence and prior auth support.
• Proactively manage support at hospitals/clinics to ensure on-time medications.
• Lead the team to meet service level goals and deliver high-quality care.
• Manage ADP, PTO, and time reporting for team members.
• Provide front-line coaching and performance management for Patient Support staff.
• Coordinate hospital partner calls and cross-functional meetings.

🎯 Requirements

• State-registered pharmacy technicians with national certification (CPhT) and state certs.
• 3+ years of pharmacy technician experience; 3-5+ years in Specialty Pharmacy preferred.
• Strong leadership experience (team lead or equivalent) and ability to coach and develop staff.
• High School diploma / GED; Bachelor's degree preferred; leadership/management training desirable.
• Proficiency in Microsoft Office (Excel/Word); strong communication and organizational skills.
• Knowledge of pharmacy dispensing or EMR systems (Willow/QS1/RX30) a plus; travel up to 20%.