Senior Product Manager, Patient Experience (Remote) at Maximus Tribe

📋 Description

• Own post-signup product roadmap end to end with engineering pod
• Improve digital patient experience: messaging, check-ins, labs, subscriptions
• Own the physical journey: drive lab completion and Quest walk-ins
• Reduce churn by removing friction at stall moments
• Partner with growth on cross-protocol adoption and enrollment
• Define retention/LTV metrics by protocol and cohort

🎯 Requirements

• 5+ years PM experience with 2+ years owning retention/post-purchase
• Telehealth/healthcare or regulated category; ship quickly in compliance
• Proven retention/LTV improvements; show what worked
• Analytical fluency; write queries and dashboards in Looker/Amplitude
• Experience with ops/clinical stakeholders; service design with eng
• Excellent written communication; clear docs and tradeoffs

🎁 Benefits

• Fully remote (US)
• Medical, Dental, Vision, Life Insurance
• Flexible vacation/time-off policies
• Liquidity of stock options
• Extended exercise window for loyal employees