Associate Customer Success Manager at IMPACT

📋 Description

• Platform training and consultation on contracts, ad tracking, and reporting.
• Coordinate strategic initiatives with guidance from manager.
• Coordinate customer communications; document emails, tickets, and Slack in SFDC.
• Manage client escalations; create JIRA tickets and project trackers.
• Manage tickets and project tracking using JIRA and SFDC.
• Coordinate renewal and expansion opportunities.

🎯 Requirements

• 2-3 years customer service experience, preferably B2B
• Bachelor's Degree in Business, Marketing, or related field
• Proven track record of delivering stellar customer support
• Strong understanding of the digital marketing ecosystem
• Initiative and flexibility to adapt to changing needs
• Detail-oriented with strong prioritization skills

🎁 Benefits

• Flexible working and Responsible PTO for work-life balance.
• Mental health/wellness benefit with up to 12 therapy sessions annually.
• RSUs with 3-year vesting contingent on board approval.
• Free Coursera subscription and PXA courses.
• Generous parental leave: 26 weeks primary, 13 weeks secondary.