Customer Service Specialist (Multilingual) 80%-100% at Lyra Health

📋 Description

• Provide administrative support to our Sales and Account Managers.
• Serve as the primary contact for SMB clients in Switzerland.
• Prepare customer usage statistics and management reports.
• Contribute to automated reporting and online reporting solutions.
• Manage incoming B2B calls and respond to Live Chat inquiries.
• Help organize and continuously improve our commercial back-office processes.

🎯 Requirements

• Exceptional organizational skills and strong customer service.
• Positive, approachable, collaborative mindset with ability to manage multiple priorities.
• Detail-oriented with a commitment to quality and problem-solving.
• Excellent written and spoken German, English, and Italian (French a plus).
• Commercial/business administration qualification with several years of customer service or sales support.

🎁 Benefits

• Flexibility to work partly from home.
• Meaningful role in an international environment.
• Friendly dogs are welcome in the office.