Supply and Demand Support Analyst at Keyloop

📋 Description

• End-to-end ownership of case resolution across multiple technical teams.
• Own customer engagement, case progression and internal liaison.
• Communicate clearly at all levels across a global team.
• Work as part of a high-performing team delivering service excellence.
• UK time aligned work hours with India overlap.
• Document solutions and create knowledge articles to support self-service.

🎯 Requirements

• Strong analytical, problem-solving and troubleshooting skills.
• Excellent verbal and written communication across a global team.
• Ability to plan and prioritise workload to meet deadlines.
• Familiarity with customer configurations and stakeholder needs.
• Ability to influence and de-escalate customer situations.
• Experience in a customer service or support role.

🎁 Benefits

• Hybrid work with global teams.
• Inclusive, diverse workplace culture.
• Training and career development opportunities.
• Performance-based recognition and progression.
• Access to knowledge resources and AI tools.
• Equal opportunity employer.