Customer Success Manager at AppZen

📋 Description

• Advise customers on adopting AppZen AP automation to meet business goals.
• Manage multiple engagements with PM practices, status updates, and adoption plans.
• Provide AP and invoice automation expertise; support major releases and enablement.
• Deliver data-driven insights to improve adoption and value realization.
• Own post-sales AP customers to drive adoption, value, retention, renewal.
• Monitor adoption, SLA, CSI; forecast issues and propose solutions.

🎯 Requirements

• Strong P2P background; end-to-end procurement, invoicing, AP, and payments.
• 10+ years in accounts payable, finance, or invoice processing.
• SAP and Oracle ERP; familiarity with Coupa and Ariba.
• Global AP experience across geos, compliance, and tax regimes.
• SaaS configuration and product demos; Salesforce familiarity.
• AI tools Gemini, Claude, Notebook; plus Excel.