Support Operations Engineer - L2

📋 Description

• Provide advanced technical support; manage help desk escalations.
• Implement, configure, and maintain new IT systems.
• Document client interactions and technical resolutions.
• Support project planning and delivery aligned with client requirements.
• Collaborate with engineering and cross-functional teams.
• Conduct regular system audits and updates for performance.

🎯 Requirements

• Minimum 4 years IT support in MSP environment.
• Strong knowledge of Microsoft systems, IT infra, and networking.
• Technical skills: Autotask, Datto RMM, IT Glue, 3CX admin, SentinelOne.
• Intune configuration, Microsoft 365 administration, and Conditional Access.
• Strong communication, problem-solving, and customer-focused collaboration.

🎁 Benefits

• Get paid in Australian Dollars.
• Medical insurance from day one for you and spouse.
• Home office setup allowance to build your workspace.
• Internet allowance to stay connected.
• Gym & wellness allowance to stay fit.
• Diji Assist – Mental health support when you need it.