Investment Sector | Service Operation Analyst at Devoteam

📋 Description

• Provide 1st Level Technical Support across a broad range of technologies.
• Support applications, networks, systems (Linux/Windows), databases, and security.
• Work in a 24/7 shift to ensure continuous market operations.
• Prioritize, investigate, and resolve incidents and service requests.
• Troubleshoot issues in applications, infrastructure, databases, networks, and security.
• Participate in major incident, problem, and change management.

🎯 Requirements

• Experience providing technical support in enterprise or mission-critical environments.
• Knowledge of Windows and Linux operating systems.
• Understanding of networking, databases, infrastructure, and security concepts.
• Experience troubleshooting applications and IT infrastructure issues.
• Familiarity with ITIL processes, including Incident, Problem, and Change Management.
• Strong analytical, troubleshooting, and problem-solving skills.