Retail Customer Service Manager at Entain plc

📋 Description

• Deliver outstanding customer service in Ladbrokes & Coral shops.
• Drive shop standards and safe gambling practices.
• Manage day-to-day customer interactions and transactions.
• Assist customers with product demos and betting terminals.
• Open or close the shop and work towards targets.

🎯 Requirements

• 18+ years old to work in betting shops.
• Customer-facing experience; confident with customers in person.
• Familiar with cash handling and payment transactions.
• Strong problem-solving and empathy in customer complaints.

🎁 Benefits

• Pension, ShareSave, discounts, healthcare and wellbeing support.
• Development opportunities and a supportive, inclusive environment.