Customer Success Manager - India at JumpCloud

📋 Description

• Own post-sales success plan for Enterprise/Commercial accounts
• Serve as trusted technical advisor on identity, access, device management, and Zero Trust
• Lead complex onboarding, deployment architectures, feature rollouts, and change management
• Proactively analyze usage data and telemetry to identify adoption risks
• Primary liaison for high-priority escalations with Support, Product, and Engineering
• Prepare regular value-driven executive/technical reviews with ROI and roadmap alignment

🎯 Requirements

• 5+ years in customer-facing technical SaaS roles; 3+ years in a dedicated technical capacity
• Hands-on expertise in IAM, SAML/SCIM/SSO, Directory Services (AD, LDAP, Entra ID, Okta, Google
• Device & Endpoint Management (Windows, macOS, Linux); Zero Trust concepts
• APIs & Integrations: REST APIs, webhooks, JSON
• Hands-on technical aptitude; ability to test features, build labs, troubleshoot
• Strong executive presence and communication for both business and technical audiences

🎁 Benefits

• Remote-first role with location in India
• Collaborative, English-speaking global team
• Opportunities to influence product and security roadmap