Service Desk Analyst at NECSWS
NECSWS is Hiring
Job Info:
- Company NECSWS
- Position Service Desk Analyst
- Location Hartlepool
- Source Empllo
- Published August 16, 2026
- Type Full-Time
Job Description
📋 Description
- 1st line IT service for users
- Shift: Mon-Fri 8am-4:30pm/8:30am-5pm
- Based from Hartlepool office
- Handle incidents and requests per SLA
- Log and classify tickets in ITSM tool
- Provide basic hardware/software fixes
🎯 Requirements
- Customer service skills
- Microsoft Office (Outlook, Excel)
- Flexible, self-motivated with attention to detail
- Strong communication and ownership
- Ability to follow instructions
- Experience in 1st line support and ITIL is desirable
🎁 Benefits
- Private Medical Cover
- 25 days holiday (+buy/sell)
- Life assurance cover
- Group Pension up to 8.5%
- LinkedIn Learning access
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