Manager, Service Management

📋 Description

• Own the Service Governance & Improvement framework, acting as a thought leader and technical
• Acting as a thought leader on service management practice, not just an administrator of process.
• Own data analytics and reporting, using insight to identify systemic gaps and prioritise
• Maintain oversight of the Logistics function, ensuring equipment provisioning and distribution run
• Define, track and report service governance and delivery KPIs/KRs to senior stakeholders, ensure
• Coach, develop and manage the performance of direct reports, and act as an escalation and decision

🎯 Requirements

• Strong working knowledge of ITSM/ITIL governance practices, policy and standards, with experience
• Working understanding of equipment/asset provisioning and distribution to provide oversight of a
• Understanding of COBIT 2019, audit/risk activities and ISO27001 or SOC2 considerations, plus
• Experience managing, coaching and developing a team, including direct line management of a manager.
• Experience with Jira/JSM or similar tooling, and using AI in day-to-day work is beneficial.
• Clear and confident English communication across time zones and cultures.

🎁 Benefits

• Inclusive environment with opportunities to grow and work with global teams.
• Competitive pay and benefits aligned to performance.