Customer Success Manager (US) at Upflow

📋 Description

• Own and scale a portfolio of US accounts across the full customer lifecycle — onboarding handoff
• Monitor account health and flag at-risk accounts early; at the senior level, proactively identify
• Forecast, hit, and exceed GRR and NRR targets for your portfolio.
• Conduct QBRs and build strategic account plans that surface growth opportunities
• Build Upflow Champions — identify, establish, and strengthen relationships with key stakeholders
• Develop deep knowledge of the Upflow platform and advise accounts on best practices around product

🎯 Requirements

• 1–4 years of experience in a CSM role or similar position
• Entrepreneurial mindset, thrives in a fast-paced, rapidly changing environment
• Customer-centric: genuinely passionate about delivering outstanding service
• Excellent written and verbal communication skills in English
• Based in NYC or surrounding cities