Customer Support Specialist (Night Shift)

📋 Description

• First-line support, which includes handling customers and internal users requests via chat, email
• Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
• Resolve technical issues by providing technical diagnostics and collect the information about

🎯 Requirements

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities

🎁 Benefits

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*