Advisor, Customer Success (R-19835) at Dun & Bradstreet

📋 Description

• Support customer onboarding, product adoption, and ongoing customer engagement throughout the
• Serve as a day-to-day contact for assigned customers and respond to customer inquiries in a timely
• Assist customers in understanding and utilizing D&B products, services, and data solutions to
• Support customers using API-based products by coordinating API onboarding, testing, integration
• Work closely with Product, Technology, Data Operations, and Sales teams to address customer
• Monitor customer usage, adoption trends, and account health indicators, and proactively escalate

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Finance, or
• 1-2 years of experience in Customer Success, Customer Support, Account Management, Client Service
• Exposure to SaaS products, data services, API products, or software implementation projects is
• Basic understanding of API concepts, system integration, data exchange processes, and API
• Familiarity with RESTful APIs, JSON/XML formats, and API testing tools (e.g., Postman) is a plus.
• Strong customer service mindset with good communication and relationship-building skills.