Representative, Customer Success

📋 Description

• Act as the primary contact for customer inquiries, service requests, and issue resolution
• Provide timely and professional support through email, phone, and other communication channels
• Build and maintain positive relationships with customers to enhance satisfaction and retention
• Manage customer expectations and provide regular updates on service requests and issue resolution
• Coordinate with internal stakeholders to ensure timely resolution of customer issues/complaints
• Conduct onboarding sessions for new customers and users

🎯 Requirements

• Bachelor's degree or equivalent work experience
• Minimum 2 years of experience in Customer Service, Account Management, Client Support, or related
• Experience in B2B customer service is preferred
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and customer relationship management skills
• Excellent verbal and written communication skills in English and Chinese (Cantonese and Mandarin