Customer Support Associate with Danish & English – Sofia at Sutherland

📋 Description

• Handle inbound customer inquiries via phone, email, chat, and other supported channels
• Assist customers with service-related questions, including top-ups, SIM activation, roaming usage
• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
• Accurately document customer interactions and follow established processes and procedures
• Provide professional, clear, and empathetic support in every interaction

🎯 Requirements

• Danish – minimum B2 level
• English – minimum B2 level
• Undergraduate, graduate, postgraduate education or equivalent
• Strong verbal and written communication skills
• Good computer skills and ability to work with multiple systems
• Availability to work Monday to Friday, 09:00–18:00

🎁 Benefits

• Competitive salary and performance-based bonuses
• Additional health insurance
• Food vouchers
• Paid training and onboarding
• Relocation support for eligible candidates moving to Sofia