FNOL Claims Handler at Zego

📋 Description

• Handle First Notification of Loss queries by phone, email and live chat with empathy, accuracy and
• Capture every relevant claim detail correctly at first contact, so nothing has to be chased again
• Triage customers and route them to the right next step in their claims journey.
• Leave customers feeling heard, supported and informed at a genuinely difficult moment.
• Keep records in our claims management systems accurate, protecting data quality at every stage.
• Work with the wider Claims team and supply chain partners so claims progress smoothly from the very

🎯 Requirements

• Call centre experience in a fast paced environment; insurance experience not required.
• Empathy under pressure, with clear and warm communication, especially with distressed customers.
• An eye for detail and the ability to build rapport quickly over the phone.
• Ability to prioritise and multitask in a high-volume contact centre.
• Availability to work 37.5 hours per week, five days out of seven, on shifts between 8am and 6pm
• AI-first mindset, curious and quick to experiment with AI tools.

🎁 Benefits

• Market-competitive salary
• Annual performance bonus
• Share options
• Private medical insurance
• Pension, generous holiday, and £1,000 annual learning or travel allowance