Sales & Retention Specialist at Mindvalley

Own the end-to-end retention process for premium programs, and own the retention rate and
Run retention calls personally on high-value and complex cases, and set the script, standard and
Own what we offer, against which root cause and in what order, and revise it on evidence rather
Design and run structured retention experiments each quarter: state the hypothesis, define the
Identify and remove friction in the refund journey, with the authority to change intake, routing
Own the re-engagement motion for churned students and convert the win-back list into future cohort

5+ years in retention, customer success or customer-facing sales, with at least two years owning a
Demonstrable track record of moving a retention, churn or conversion metric, with the numbers to
Experience managing agencies, contractors or vendors against performance standards.
Experience designing and running structured tests rather than only executing a process.
Experience with online learning platforms, high-ticket programmes and international customer bases.
A strong personal interest in personal growth and development (familiarity with Mindvalley content

Mindvalley is Hiring