Seek is hiring

Customer Support Specialist

Working within agreed OKR’s, work processes, and to agreed SLA’s
Deliver a personalised service that exceeds client expectations and reinforces SEEK's premium
Identify, troubleshoot, and resolve customer technical queries, including but not limited to our
Work closely and maintain clear communication and set service expectations with clients and
Handle hirer inquiries including but not limited to technical queries, site issues, education, and
Build and maintain strong relationships with clients, acting as their dedicated point of contact

Strong interpersonal skills with the ability to build rapport and maintain strong professional
Demonstrated ability to represent clients' interests while balancing business objectives
Team player who contributes to a positive workplace within a fast paced, small-team environment
Customer focus mindset with a passion for delivering premium service to foster long-term
Demonstrated ability to effectively navigate and resolve complex customer enquiries with patience
Advanced written and verbal communication skills

Annual Performance Bonus Plan
Support of flexible working, including a mix of office and work from home days depending on your
Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the
Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners
The opportunity to work from anywhere for up to 4 weeks per financial year
SEEKer Support, a confidential service that offers employees up to six sessions with a mental