Chat Support Specialist with Romanian and English - Varna, Bulgaria

📋 Description

• Support customers mainly via chat and email
• Provide clear, professional, and timely solutions
• Document customer interactions in the CRM system
• Follow established procedures and quality standards
• Escalate more complex cases to the relevant teams
• Work with multiple systems and platforms simultaneously

🎯 Requirements

• Romanian – C2 / native level
• English – B2
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• Ability to multitask and follow processes accurately
• Previous customer support experience is an advantage

🎁 Benefits

• €1,483 gross monthly base salary
• Up to €113 gross monthly performance bonus
• Up to €51 gross weekly CSAT bonus
• Up to €15 gross daily CSAT bonus
• €62 monthly food vouchers
• €500 welcome bonus