E-Reputation & Customer Experience Executive

📋 Description

• Monitor customer comments, reviews, complaints, and brand mentions across digital and social media
• Respond to customer and partner enquiries, following internal guidelines and agreed response times.
• Escalate complex issues to the relevant teams and follow up until they are resolved.
• Support the monitoring of customer care quality and agent performance.
• Review dissatisfied-customer calls with our customer service provider, and share observations with
• Test customer journeys across our services, including subscription, unsubscription, IVR, and other

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Up to two years of experience in customer care, customer experience, or a related area. Relevant
• Fluent in written and spoken Arabic and English; French is a plus.
• Comfortable using Microsoft Office, especially Excel and PowerPoint.
• Good communication and problem-solving skills.
• Organised, reliable, and attentive to detail.