Customer Service Director France & Belgium

📋 Description

• Guarantee contracted service levels across France and Belgium
• Own the Customer Service cost base
• Drive full ServiceNow adoption and process harmonisation
• Support Business Units as a reliable service partner
• Build and lead a high-performing regional management team

🎯 Requirements

• Track record leading field services or ITSM-driven operations
• Strong financial acumen
• A curious, data-led operator
• Fluent French and English required; Dutch a strong asset
• Comfortable at the table with senior stakeholders