Support Engineer (TeamCity)

📋 Description

• Take ownership of incoming technical issues
• Pinpoint root causes and provide working resolutions or clear escalations
• Identify whether an issue stems from the product, infrastructure, or third-party integrations
• Provide workarounds, submit bug reports, or escalate issues directly to development
• Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles
• Share user feedback with internal product teams to shape future tool improvements

🎯 Requirements

• Fluency in English, with strong written communication skills
• Ability to work aligned with American time zones
• Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based
• Working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL)
• Hands-on experience with version control tools and hosting platforms (such as Git or Perforce
• Familiarity with build automation tools (such as Gradle, Maven, or .NET build systems)