B2B Business Service Agent – French

📋 Description

• Support the Account Management team with various administrative and operational tasks, focused on
• Handle inbound and outbound calls with customers and merchants – no sales or acquisition involved
• Identify customers' needs, clarify information, investigate issues and provide appropriate solutions
• Contact merchants to remind them about payment terms and follow up when needed
• Keep customers informed and ensure their requests are handled in a timely manner
• Create and update instructions and guidelines for different processes

🎯 Requirements

• At least 2 years of relevant experience in customer service, administration, back office or a
• Comfortable speaking with customers over the phone and enjoy helping them find solutions
• Fluent in French and English, both written and spoken
• Good knowledge of MS Office, especially Excel
• Work accurately, efficiently and can manage multiple tasks at the same time
• Able to work independently and structure workload effectively

🎁 Benefits

• Work in a dynamically developing international company in the automotive industry
• A regular employment contract with a highly competitive fixed salary
• Openness to the implementation of new ideas to improve the company's operation
• Friendly working atmosphere in a team focused on cooperation
• Excellent professional development opportunities in a dynamic environment