Kong is hiring

Staff Customer Success Manager, UK

Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.
Take customers through a value-based engagement model, and gain a clear understanding of Kong’s
Map customer organizations by building power and influence charts to identify key champions and
Utilize partners to uncover new personas within the customer organization and expand stakeholder
Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to
Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the

Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer
An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended
A deeply collaborative approach to achieving shared company goals, rather than focusing solely on
Experience managing multiple customers at a time while focusing on attention to detail and