End User Support

📋 Description

• Provide a single point of contact for all NEC Employees for IT support and maintenance within the
• Install, diagnose, repair, maintain, and upgrade all hardware and equipment (PC, terminals
• Troubleshoot problem areas in person, by telephone, or remotely in a timely and accurate fashion
• Provide end-user assistance where required
• Support a cross-platform environment including Windows, Android, Linux
• Provide onsite and remote technical support for staff in the Chippenham office and wider business

🎯 Requirements

• Ability to setup and maintain components and peripheral accessories
• Software and hardware troubleshooting
• Windows 10 & 11 experience
• Microsoft Office Suite experience
• Knowledge of laptop & desktop hardware (e.g., RAM, SSD/HDD)
• Proactive attitude

🎁 Benefits

• Private Medical Cover funded by NEC for Employees (option to add family members at additional cost)
• 25 days paid holiday with option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (option to increase cover at additional cost)
• Group Pension Plan with employer contributions up to maximum of 8.5%
• Selection of flexible benefits to suit individual needs