Technical Account Manager

📋 Description

• Provide proactive technical recommendations, architectural reviews, and best practices for Ping
• Conduct regular environment health reviews and business reviews to highlight success against goals
• Act as the voice of the customer, advocating for product features and internal roadmap adjustments
• Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and
• Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped
• Identify opportunities to improve internal reporting and automate status tracking to better

🎯 Requirements

• Must have enterprise customer-facing experience in a Technical Account Management, Customer
• Foundational knowledge of the cybersecurity domain, including common security technologies
• Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline
• Understanding of Java, web technologies, and enterprise architecture.
• Strong verbal and written communication skills with the ability to build credible, transparent
• Experience with Identity Management, Access Management, or Federation.

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)