UX Researcher — Audience and Product Experience Research

Note on Communication: Excellent spoken and written English is essential. You will independently conduct in-depth interviews with American customers. You must be able to build rapport, pick up on nuance, ask neutral follow-up questions, and communicate findings clearly and concisely.

WHAT WE ARE LOOKING FOR

• Proven experience independently planning and executing end-to-end UX research that directly influenced product decisions and business outcomes.
• Strong portfolio or case studies demonstrating your personal, hands-on contribution across generative and evaluative studies.
• Mastery of in-depth customer interviewing, neutral moderation, switch interviews, and usability testing.
• Deep practical experience with frameworks such as Jobs to Be Done (JTBD) and Strategyzer (Value Proposition Canvas, Test/Learning Cards).
• BIG BENEFIT: Analyst background or experience with product analytics tools (e.g. Mixpanel, Clarity, Google Analytics etc)
• Exceptional listening and communication skills; adept at presenting actionable insights to executive leadership and mentoring junior teammates.
• AI-proeficient but not AI-dependent