Xendit is hiring

Head of Customer Success and Support

Executive Leadership & Team Scaling: Build and lead a global team; anticipate and scale with
Product & Cross-Functional Alignment: Be the merchant's voice, turning feedback into
Data-Driven Strategy & Performance: Establish, monitor, and optimize core performance
Global Strategy & Merchant Experience: Lead support and success teams across multiple

8+ years of scaling leadership across merchant operations, support, or client success within
Deep familiarity with payment infrastructure, financial technology, or SaaS platforms
Proven ability to guide organizations through rapid expansion and operational transformation
Strong product instinct, with a history of translating operational friction into functional
Comprehension of financial compliance, risk controls, and regional regulatory frameworks
Rigorous analytical approach to dissecting complex problems and establishing data-driven processes

Build the Payment Infrastructure for Southeast Asia: directly serve clients across Indonesia
Culture of High Ownership & Zero Friction: high autonomy, speed, and trust; empowered leaders
Global, Multi-Cultural Impact: work alongside a world-class, diverse team spanning multiple